# Contact Us
We read every message. If you need us, we're here.
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## Customer support
**Email**: contact@getdraen.com
**Hours**: Monday–Friday, 9:00 AM – 6:00 PM ET (excluding U.S. federal holidays)
We aim to reply to every email within one business day. During large promotions (Black Friday/Cyber Monday, holiday season), it may take a little longer — thank you for your patience.
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## Specific inboxes
| Reason | Email |
|---|---|
| Orders, refunds, shipping, product questions | contact@getdraen.com |
| Privacy requests, data subject rights, GDPR/CCPA | contact@getdraen.com |
| Legal notices, terms, disputes | contact@getdraen.com |
| Copyright (DMCA) notices | contact@getdraen.com |
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## A few notes before you write
- **Order or shipping question?** Please include your order number (it starts with `#DRN-`). It saves you and us a lot of back-and-forth.
- **Refund?** See our [Refund & Return Policy](/policies/refund-policy) for what to include — most refund requests are approved within hours.
- **Health question or possible reaction?** Please contact your healthcare provider first. If urgent, call 911 (U.S.) or go to the nearest emergency room. Then let us know at contact@getdraen.com with the lot number from the pouch.
- **Wholesale, retail, partnerships, press?** Email contact@getdraen.com with "Partnership" in the subject line and we'll route it.
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## Important disclaimers
The information shared by our customer support team is provided for general informational and customer service purposes only. **It is not medical advice** and does not create a doctor-patient or any other professional relationship. Always seek the advice of a licensed healthcare provider with any questions about your health or a medical condition. See our full [Health & FDA Disclaimer](/pages/health-disclaimer).
***These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.**
